Surveys & Processes
PMG's customer satisfaction survey delivers a fact-based, data-driven report to guide how to grow your current customer base strategically.
Understanding your competitive position
The critical attributes driving customer satisfaction and overall performance on each attribute
Identification of areas where you have a competitive advantage that can be leveraged
How your customers define value and a measure of your value creation
How to increase the number of customers that are recommending you to other businesses
The Net Promoter Score (NPS) is an excellent base for assessing loyalty, but PMG also provides a data-driven roadmap to improve your NPS
PMG's survey approach collects both quantitative data and supporting qualitative data to develop realistic growth strategies. The final deliverable is a fact-based, data-driven report to strategically grow within your current customer base. PMG Customer Insight® provides the right data to make the right decisions at the right time and at the right price.
I have been a C-Suite exec in aviation-related acquisitions, turnarounds, and consolidations for over 25 years, and your Voice of Customer analysis for ACL Airshop was the best I have ever seen. Absolutely excellent value for the money, and very useful actionable recommendations going forward.
By conducting an employee focus group you'll get several benefits, including:
Demonstrating to employees that you are taking a genuine interest in them, their views and ideas.
Identifying the strengths and weaknesses in management performance
Assessing the overall impact of policies, processes, incentives, and communication on critical strategic initiatives
Increasing employee retention and improving recruiting
Improving employee morale by determining and acting on the drivers of employee satisfaction
Uncovering organizational alignment issues that are creating barriers to executing the strategy where the organization is not “walking the walk”
The survey measures the attributes most important to employee performance in the organization. It is often used to identify the best areas focus on promoting organizational change and increased performance. These surveys usually measure the following factors of engagement: